Financial services optimism fell in months leading up to lockdown, says survey

Financial services optimism fell in the three months to March, and firms expect a sharp decline in business ahead, according to the latest CBI/PwC Financial Services Survey.
Rain Newton-SmithRain Newton-Smith
Rain Newton-Smith

The quarterly survey of 103 firms found that business volumes, profitability, and employment are all tipped to fall over the next quarter.

Investment plans for the year ahead have also deteriorated. Optimism about the overall business situation in financial services fell sharply in the three months to March, albeit at a slower pace than some of the drops seen over 2019. Furthermore, the value of non-performing loans also ticked up sharply in the past quarter.

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Rain Newton-Smith, CBI Chief Economist, said: “The bulk of the survey took place before social distancing measures were ramped up, but there were already signs of the Covid-19 pandemic leaving its mark. Expectations for business volumes and headcount weakened, non-performing loans rose sharply, and financial firms are planning heavy cuts to investment in the year ahead.

Ms Newton Smith added: “Financial services are already playing an essential role in helping companies with their cashflow, through channelling funds from the government’s support schemes.

"But like other businesses, they’ve also been struck by staff shortages and changes to how they operate. As a result, alleviating capacity pressures and streamlining how firms access government support through our financial institutions is vital.

“With the peak of the economic impact to come, equipping the sector to deliver for business is crucial in supporting the growth recovery beyond the pandemic.”

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