How to find success in an online world - Andrew Firth

We have seen the enquiries for Ecommerce capabilities rise by more than 1,000 per cent during 2020.

The recent revolution in customer online behaviour is embedded, says Andrew Firth

Continued lockdowns and socially distanced behaviour have limited in-person shopping and driven more customers online.

The result is that existing Ecommerce businesses have brought forward their plans and scaled up significantly.

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Many companies without previous Ecommerce capabilities have also been quick to move online using well-proven hosting and design providers.

The direct-to-market web providers may suggest that companies can purchase an ‘off the shelf’ package and start trading online using ‘plug and play’ site technology.

Often the user experience and performance of these websites is limited, the customer data processing may put companies at risk and the ability to optimise digital marketing channels is minimised due to an inaccessible code base.

For online retailers to be successful they need to ensure their website performance meets customer experience expectations, that data processing is compliant and that all relevant digital marketing channels can be exploited.

This requires the support of digital marketing specialists who can take care of Ecommerce design, build, data security and data protection.

Ascensor, who have recently achieved ISO27001 information security accreditation, has witnessed the rapid growth in the development of the online market.

It achieved 55 per cent turnover growth in 2020 following similar growth in 2019.

The recent revolution in customer online behaviour is embedded.

The speed of the transition to online retailing, as a result of Covid, looks set to continue.

As consumer behaviour continues to consolidate online, the demands of Ecommerce customers will continue to dominate the plans of regional businesses.

My assessment is a mix of congratulation and caution. For those companies which have embraced the requirements of online trading, well done.

Those who have not yet invested in this channel need to remember that confidence needs to be matched by clear planning, to achieve success.

It’s important to recognise the role and strategic contribution of Ecommerce as the effects of Covid continue to impact on retail customer behaviour.

Those firms which plan and deliver their Ecommerce capabilities well, will succeed.

Ascensor is a digital marketing agency based in Leeds.

By Andrew Firth - MD of Ascensor