Patients across North Yorkshire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across North Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Escrick Surgery - Escrick
There were 243 survey forms sent out to patients at Escrick Surgery in Escrick, and the response rate was 54%. 75% of patients said the reception team was ‘very helpful’, while 21% said they found the team ‘fairly helpful’. | Google Maps
6. Stockwell Road Surgery - Knaresborough
There were 319 survey forms sent out to patients at Stockwell Road Surgery - Knaresborough, and the response rate was 41%. 74% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
7. Springbank Surgery - Green Hammerton, York
There were 268 survey forms sent out to patients at Springbank Surgery in Green Hammerton, York, and the response rate was 47%. 73% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
8. Central Dales Practice - Gayle, Hawes
There were 262 survey forms sent out to patients at Central Dales Practice in Gayle, Hawes, and the response rate was 50%. 73% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps