There were 342 survey forms sent out to patients at Guiseley & Yeadon Medical Practice in Leeds, and the response rate was 38%. 32% of patients said the reception team was 'not very helpful or not at all helpful.'placeholder image
There were 342 survey forms sent out to patients at Guiseley & Yeadon Medical Practice in Leeds, and the response rate was 38%. 32% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps

The 13 GP surgeries in Leeds with the least helpful receptionist teams - as voted for by patients

Sarah McCann
By Sarah McCann

Health writer

Published 7th Oct 2025, 16:11 GMT

Patients in Leeds have revealed how they really feel their GP reception teams are performing ☎

Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.

The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on how patients in Leeds feel their GP receptionist team is really performing.

More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.

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The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).

Here we reveal the surgeries in Leeds where reception teams have been voted the worst by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.

There were 416 survey forms sent out to patients at Ashfield Medical Centre in Leeds, and the response rate was 29%. 25% of patients said the reception team was 'not very helpful or not at all helpful.'

5. Ashfield Medical Centre

There were 416 survey forms sent out to patients at Ashfield Medical Centre in Leeds, and the response rate was 29%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps

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There were 417 survey forms sent out to patients at Hillfoot Surgery in Pudsey, and the response rate was 28%. 25% of patients said the reception team was 'not very helpful or not at all helpful.'

6. Hillfoot Surgery - Pudsey

There were 417 survey forms sent out to patients at Hillfoot Surgery in Pudsey, and the response rate was 28%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps

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There were 584 survey forms sent out to patients at Foundry Lane Surgery in Leeds, and the response rate was 20%. 24% of patients said the reception team was 'not very helpful or not at all helpful.'

7. Foundry Lane Surgery

There were 584 survey forms sent out to patients at Foundry Lane Surgery in Leeds, and the response rate was 20%. 24% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps

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There were 963 survey forms sent out to patients at [Practice Name], and the response rate was 11%. 24% of patients said the reception team was 'not very helpful or not at all helpful.'

8. The Practice Harehills Corner

There were 963 survey forms sent out to patients at [Practice Name], and the response rate was 11%. 24% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps

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