SINCE Virgin replaced our local Yorkshire Bank with a ‘brand’, customer service has become almost non-existent. We were told that the new ‘brand’ is known for ‘quality’ – is it?
The music shops only stocked a narrow range; the trains not much better; the spaceship hardly gets off the ground and the internet has become a joke, with daily outages.
Enter any Virgin branch and you will be asked what business you want to do on that visit. Having explained in words of one syllable, you will then be asked if you have ‘the app’.
The purpose of this ‘app’ has never been adequately explained to me.
Do the bank run classes to explain the use of this ‘app’? Would possession of this mystical cure for all financial ills prevent me receiving a text that said that an account with a most healthy balance was overdrawn?
If the bank want me to change the way I bank, by removing branches ever further away from my home, will they assist me to master alternative ways of banking? I have asked.
In recent times, entering the branch imposed upon me after the closure of my local outlet, there are more staff out on the floor than behind the counters. It would seem that our ‘brand’ is only out to serve itself.