John Lewis and high street stores must raise their game – Yorkshire Post Letters

From: Gail Perry, York.

The exterior of the John Lewis department store in Leeds. Photo: Gary Longbottom.
The exterior of the John Lewis department store in Leeds. Photo: Gary Longbottom.

I AM all in favour of supporting the high street shops. Indeed, I couldn’t wait for them to reopen (Jayne Dowle, The Yorkshire Post, July 16).

However my experience so far is that shops need to apply some common sense if they wish to get us back shopping and not shopping online.

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Three experiences so far:

Face masks will be mandatory in shops and supermarkets from July 24.

Visit to purchase a £700 bed (not including a mattress).

Only one person on the whole of the furniture floor to assist shoppers and then you had to go find him.

Same store, for the purchase of make-up. £70 Moisturiser, hardly anyone there and no one for the brand I wanted.

In answer to my question, I was told by the assistant that she was not familiar with that brand as she worked for another concession so was unable to answer my question.

Another store: Customers trying on clothes in the shop as fitting rooms are closed. Then putting them back on the hangers if they did not fit or not suitable. Pointed this out to the customer services department to be told “they haven’t the staff in to police this”.

Third store: What a joke this is. Top floor till not manned. First floor till not manned. Directed to ground floor where there were two assistants on the tills. Taking returned clothes as well as new purchases.

Queue was nearly the whole way round the store, completely making a nonsense of the two metre rule. Customers had to get through the queue to look at clothes, again people trying on whilst they queued. 25 minutes to pay for the items we had chosen. I shall not be returning any time soon until they get staff treat their customers to an enjoyable experience.

From: David Daniels, Crompton Avenue, Doncaster.

YET again GP Taylor displays an extraordinary selfish attitude to the current crisis (The Yorkshire Post, July 15).

Yes, if I lived in a nice house in somewhere like Whitby, I could cope with the draconian restrictions other people have had to endure over the last four months and enjoy the status quo.

However the vast majority of us do not have this privilege. Mr Taylor states the only people pushing for a return to work are businessmen concerned that their bank balance is suffering.

Well many businesses have made zero income in the past four months, hence the taxpayer making up workers’ wages – this cannot go on indefinitely. They need to get back to earn their pay and, in turn, pay their taxes on which the system depends.

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James Mitchinson