New Humber Bridge toll system launches with payment changes – what drivers need to know
Drivers using the Humber Bridge are being urged to prepare ahead of the launch of a new tolling system and changes to how payments are made.
A new and upgraded tolling system at the Humber Bridge is set to become fully operational from Monday (Feb 2).
The existing toll system ceased operation at midnight on Friday (Jan 30), when toll booths closed for the final time under the current arrangements.
The launch of the new system started on Saturday (Jan 31), with the go-live weekend used to migrate customer data from existing HumberTag accounts.
A new payment website, a dedicated Humber Bridge Toll app and additional payment methods will then become fully operational from Monday.
Drivers crossing the bridge during the go-live weekend who do not have an account will be able to pay their toll once the new system is live on Monday.
They will have until midnight on Tuesday (Feb 3), to do so in order to avoid a £25 administration fee.
Account holders crossing during the weekend will be charged as normal, provided there is sufficient credit on their account.
Those without enough credit will also need to make payment by midnight on Tuesday (Feb 3).
Personal and business HumberTag account holders are being asked to take several steps ahead of the transition, including checking account details are correct, downloading any previous crossing records they wish to keep, and topping up credit to cover journeys during the go-live weekend.
Once the new system is live, account holders will need to create new usernames and passwords to access their Humber Bridge Toll accounts.
Andrew Arundel, chief executive officer at the Humber Bridge, said it was important users understood what they needed to do before, during and after the change.
“Humber Bridge Toll is a much-improved payment system for Humber Bridge users, whether they choose to pay automatically via an account, or manually for each crossing they make,” he said.
“It significantly builds on the existing payment options, such as by introducing a much more user-friendly payment website, and increases the methods of payment open to users with the launch of a dedicated payment app and the ability to pay at PayPoint locations.
“Users will still be able to pay over the phone, too, by speaking to one of our Customer Services colleagues.
“However, during January, in the run up to the launch, it is important existing account holders understand what actions they need to take to ensure a successful transition to the new system, and it is important non-account holders understand how to pay if they use the bridge over the go-live weekend.
“To help people to be fully informed, we are publishing extensive information on our website and social media, we’re handing out flyers at the toll booths during January, and we’ll be issuing instructions to account holders via email.
“So, I would encourage all Humber Bridge users to take the necessary steps to find out what they need to know and do before the end of the month to make the transition to Humber Bridge Toll as seamless as possible.”
The start of the go-live weekend also coincides with the first increase in Humber Bridge toll charges since 2012.
For non-account holders, the toll for cars and small vans will rise from £1.50 to £2.00, vans from £4.00 to £5.00, and HGVs from £12.00 to £15.00.
Drivers with an account will see a smaller increase, with the car toll rising from £1.35 to £1.50.