Millions of Virgin Media customers told to reboot their routers to avoid missing out on a huge & free upgrade

Millions of Virgin Media customers are being offered a free upgrade that will see their upload speeds skyrocket - here’s how to get it

Millions of Virgin Media customers are being urged to switch off their routers so they don’t miss out on a free upgrade. People are due for the upgrade this week, but will not receive the speed boost unless they give their routers a reboot.

Last week, Virgin announced it was releasing an upgrade which will give their users a much faster upload speed. That upgrade is now being rolled out but not until a full system reset has been performed.

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Once customers turn their router off and on, those with M500 or Gig1 plans will see their speeds increase without spending a penny. The upgrades will see larger emails to be sent at a faster rate and upload videos to sites such as Youtube faster too.

The company confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps, which is six times higher than the average speed in the UK.

To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Alternatively, you can restart your router via the Virgin Connect app.

A full reboot can take as long as five minutes, so it’s best to do this when no one needs to use the internet. Once it is complete, customers should check their internet speeds to make sure it worked.

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Speaking about the changes, Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said: “As demand for fast and reliable connectivity continues to soar, we’re boosting upload speeds for millions of our broadband customers at no extra cost.

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“In the last year, we’ve seen record upstream demand on our fixed network as a result of more people regularly working from home, using video calling apps and new advances in gaming, so now more than ever we’re laser focused on offering our customers a service that supports them now and in the future.”

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