Northern Gas Networks reminds Yorkshire residents to join free Priority Services Register this winter

Being on the PSR offers you and your family extra peace of mind this winter, in a power cut or the unlikely event of an interruption to your gas supply.

Why sign up?

The gas network’s research shows that just 13% of people know what the PSR is, but being on it gives you free access to a whole host of additional support if you need it.

Being on the PSR means that you’ll be prioritised in an emergency and given tailored help and support.

This could include dedicated home visits, hot meals and alternative cooking and heating facilities while you are without gas.

Signing up also ensures you can receive tailored communication that works best for you, including information in other languages, large print and Braille.

Who can sign up?

A wide range of people can sign up to the PSR and access additional support. You can sign up if you:

- Have a disability

- Are blind or partially sighted

- Are deaf or have a hearing impairment

- Are medically dependent on electricity

- Are pregnant or live with children under five

- Are over 65

- Have a mental health condition

- Have a chronic or serious illness

- Live with a heart condition

- Don’t speak English as a first language

- Are temporarily experiencing vulnerable circumstances

- Need help to communicate with us

- Have poor mobility

- Are a carer

Many of these things, including having a disability or chronic or serious illness, can cover numerous different conditions, so if you think you’re eligible but want to make sure, you can get in touch with Northern Gas Network’s Customer Care Team on 0800 040 7766 and they’ll be able to guide you. Just choose option 4 when you call.

How to join the PSR

Joining the PSR is quick and free. You can apply online or by phone and once registered, your details will be safely stored so you receive the support you need when you need it.

To apply online, visit here and fill in the online form. Recite Me Accessibility Software is available on our website if you require information in an alternative language or format. Just look for the Recite Me speech bubble logo and click on it.

You can also call Northern Gas Networks on 0800 040 7766. Choose option 4 and one of the Customer Care Team will sign you up.

If you don’t speak English, call 0800 040 7766, choose option 4 and an interpreter can be arranged for you.

As soon as you join, you’ll have immediate access to this support.

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