Ultrafast and reliable: Check your access to full fibre broadband in Yorkshire from award-winning Zen Internet

Boasting the UK’s fastest average upload speeds and the second fastest average download speeds of all major providers, Zen Internet aims to give customers the best service possible via the best technology around. 

Its impressive speeds were verified in the recently published ISP Review, which analysed findings from Think Broadband’s independent speedtest database.

Now customers in Yorkshire can look forward to lightning-fast speeds whether they’re uploading files for use at home or work or downloading movies and games for entertainment.

Top accolades awarded by Which?

In the latest industry-leading awards presented by consumer champion Which?, Zen was named Customer Service brand of the year across all sectors. It also recently retained its coveted title as the only Which? Recommended Provider for broadband, for the fourth year in a row.

Which? Chief Executive Annabel Hoult said: “Customers love the service and support offered by Zen Internet - our only Which? Recommended Provider for broadband.

“The Which? Awards judging standards are incredibly high, so to be named as a winner is a huge achievement - something only achieved by the best of the best,” she added.

Customers can confidently enjoy next-generation connectivity that makes light work of online tasks, plus peace of mind that Zen also excels in the areas of communication and technical support.

Company values pay off for customers

In the latest Which? league table, Zen was the only broadband provider to achieve five stars for communication and has notched up high scores every year for its impressive levels of technical support and customer service.  So whether you’re moving home and looking for a new provider or simply keen to switch to a hassle-free internet service, Zen has got the credentials to help you.

Thousands of properties across Yorkshire now have access to speeds with Zen of up to 900 Mbps thanks to the company’s expertise and positive approach to its network investment.

Those using Full Fibre 100 can download a sizeable 50GB game in just over an hour while customers who opt for Full Fibre 900 can do it in as little as eight minutes. If saving time is a top priority, consumers in a hurry can use Full Fibre 900 to download an HD movie in a mere 36 seconds and upload a 1GB file in just nine.

Zen Internet Strategy Director David Barber explained that various factors can impact internet speeds and that managing network capacity was key.

Growth and investment lead the way

“Our award-winning service is underpinned by our commitment to investing in our network for better performance, improved resilience, and a network that operates without limits or restrictions,”  he said.

With customer service at the heart of its business, Zen has also signed up to the voluntary Code of Practice on Speeds, operated by telecoms regulator Ofcom. This means it can provide consumers with useful insights so they know just what to expect from their chosen package.

They’ll also receive helpful reminders when the end of their contract is approaching along with details of new, cost-effective deals to help them make informed choices going forward.

And, as part of Ofcom’s auto-compensation scheme, customers are guaranteed automatic money back payments in the unlikely event that something goes wrong.   

To find out if you can benefit from Zen’s full fibre service at your home or business address in Yorkshire – or to find out when you can – visit www.zen.co.uk/CityFibre-pa or call 01706 902 745.