The march of the vending machines - Stewart Arnold

Could we import the Japanese passion for vending machines as a solution to staff shortages?Could we import the Japanese passion for vending machines as a solution to staff shortages?
Could we import the Japanese passion for vending machines as a solution to staff shortages?
Anyone who has visited Japan will come away with a view of how differently they do things there. Often, one observation is just how many vending machines there are.

In Japanese cities, vending machines are everywhere – inside and outside railway stations, in front of shops, down side streets, in both residential and commercial areas.

Japan has the highest density of vending machines of any country in the world. There is approximately one vending machine per 23 people. The five million vending machines in total generate annual sales of more than £50bn.

Hide Ad
Hide Ad

In fact, there are so many machines the market is thought to be saturated. In other words, there is literally no room to install more.

Almost anything can be bought from Japanese vending machines. Soft drinks, of course, but also hot drinks, sweets of all kinds, soup, ready meals, comic books, umbrellas, phone chargers and even saké.

The question then is why so many? It is fair to say that Japanese people have a fascination with automation, indeed with gadgets in general. You only have to think of the technological innovations that have come out of Japan in the past generation, especially in terms of robotics.

However, there is a bigger reason and one which is relevant to the situation we face in this country through Brexit and the after effects of the virus. That is an increasing labour shortage.

Hide Ad
Hide Ad

Japan has a declining birthrate and low levels of immigra-tion which makes labour scarce and expensive so it is much less labour intensive to visit the vending machines from time to time to make sure they are refilled.

Several reports from different sectors in the UK over the past few weeks have highlighted acute staff shortages. Companies face the choice of either paying staff more (although there are only so many potential employees available) or move towards delivery systems less reliant on this decreasing pool of people.

Automation in manufacturing is taken for granted so maybe now is the time to think of how we can incorporate this into our service sector, particularly in hospitality.

Could we import the Japanese passion for vending machines as a solution? It is early days, but it is starting to happen. At least one hotel in London has made a range of items available through vending machines for guests which they say takes the pressure off front of house staff. Conference venues are travelling the same route as a way to provide drinks and food to delegates through the day.

Hide Ad
Hide Ad

Is it imaginable that rather than queuing at the bar in our local we get (via contactless payment of course) our ice cold bottle of Peroni from a machine? Only time will tell.

Stewart Arnold - Hull University Business School

---

Support The Yorkshire Post and become a subscriber today.

Your subscription will help us to continue to bring quality news to the people of Yorkshire. In return, you'll see fewer ads on site, get free access to our app and receive exclusive members-only offers.

So, please - if you can - pay for our work. Just £5 per month is the starting point. If you think that which we are trying to achieve is worth more, you can pay us what you think we are worth. By doing so, you will be investing in something that is becoming increasingly rare. Independent journalism that cares less about right and left and more about right and wrong. Journalism you can trust.

Thank you

James Mitchinson

News you can trust since 1754
Follow us
©National World Publishing Ltd. All rights reserved.Cookie SettingsTerms and ConditionsPrivacy notice