Patients across North Yorkshire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across North Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Reeth Medical Centre - Reeth, Richmond
There were 391 survey forms sent out to patients at Reeth Medical Centre in Reeth, Richmond, and the response rate was 60%. 90% of patients said the reception team was ‘very helpful’, while 7% said they found the team ‘fairly helpful’. | Google Maps
2. Ampleforth Surgery - Ampleforth, York
There were 306 survey forms sent out to patients at Ampleforth Surgery in Ampleforth, York, and the response rate was 46%. 81% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’. | Google Maps
3. Scorton Medical Centre - Scorton, Richmond
There were 240 survey forms sent out to patients at Scorton Medical Centre in Scorton, Richmond, and the response rate was 43%. 76% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
![There were 240 survey forms sent out to patients at [Practice Name], and the response rate was 38%. 75% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’.](https://www.thestar.co.uk/jpim-static/image/2025/11/27/12/10/14--Topcliffe-Surgery-Topcliffe-Thirsk.jpg?crop=4:3&trim=&width=800)
4. Topcliffe Surgery - Topcliffe, Thirsk
There were 240 survey forms sent out to patients at [Practice Name], and the response rate was 38%. 75% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps