The Transport Focus ‘Make Delay Pay’ campaign is too late...just like the trains

Transport Focus is launching a new Make Delay Pay campaign today.

Stop the excuses on the railways and start accepting responsibility – The Yorkshire Post says

Its objective is to “send a message” to train operators, like Northern and TransPennine Express, that reliability must improve.

Big changes needed as new report finds serious failures with train system in the North

A "Passenger Promise" to put rail users at the heart of decision-making is needed in the wake of last year's timetabling "debacle", according to a new report by Leeds City Council leader Judith Blake and Rail Minister Andrew Jones.

But, just like the trains, this initiative is already long-overdue – recompense and punctuality were both part of the award-winning One North initiative which The Yorkshire Post and other newspapers launched more than a year ago.

[https://www.yorkshirepost.co.uk/news/opinion/prime-minister-theresa-may-s-successor-warned-power-up-the-north-before-it-is-too-late-1-9812303|Prime Minister Theresa May’s successor warned: Power Up The North before it is too late|Read here}

And the fact there is insufficient recognition that the claims process is unnecessarily complicated – and bureaucratic – will reaffirm the view held by many that Transport Focus is another watchdog with no teeth. What travellers need is a consumer champion which is so effective, and respected by the rail industry, that immediate action is taken when poor service is first highlighted.

The Transport Focus ‘Make Delay Pay’ campaign is too late...just like the trains – The Yorkshire Post says