How the NHS could save a small fortune in paper, envelopes, ink and stamps - Yorkshire Post Letters
From: Mrs Mary Tyler, Pontefract.
On November 7 I emailed a form to Pinderfields Hospital requesting podiatry, and on November 12 received a phone call offering an appointment for November 19 which I was happy to accept.
I have since received two letters in the post, one dated November 11 noting my request and asking me to phone to make an appointment, and the second dated November 12 confirming the appointment made over the phone that day.
Both letters arrived on Friday, November 21, two days after my visit to the clinic.
My dentist sends me a text reminder a couple of days before an appointment, asking me to respond with ‘OK’ so they know I’ve received it.
I’ve just identified a way the NHS could save a small fortune in paper, envelopes, ink and stamps, particularly when patients have supplied landline, mobile and email contact details!